Q. How do I get the key?
A. Call or text Mary at 912-398-0119 at least one day ahead of arrival so that we can tell you how to get the key or enter using a coded electronic lock. Please reference your listing number and arrival date when you call for access instructions. Please obtain access info at least 24 hours ahead of arrival and call or text during business hours. This is also a great opportunity for you to ask any other questions you may have! These instructions will differ with each property so when you call please be prepared with your rental dates, property name/number and the name of the person who reserved the unit. It's ideal to call 3-7 days ahead of arrival. If you email with your phone number, name, arrival date and property number we are happy to text or leave the info on voicemail if you are too busy to talk.
Q. What are the rules?
A. We ask that you to send a list of all adults in the party, as well as mobile numbers that can be used to contact your party during your vacation if needed. Our capacity limits are not flexible. Please not that the city of Savannah required "quiet hours" 9pm to 8am and other behavioral requirements such as no public drunkenness as specified in the Short Term Vacation Rental ordinance are strictly enforced. Outdoor spaces at the properties should not be utilized for socialization after 10pm in order to prevent disturbing neighbors.
Q. What time is check in and checkout?
A. Your rental agreement will give you a check in and checkout time. Generally, in each 1-2 bedroom property the standard Check In time is 3:00pm and Checkout is 11:00am. In larger properties the we require a Check in of 4:00pm and Checkout of 10:00am due to the longer cleaning time needed between guests. Please refer to your rental agreement and communicate with Mary regarding arrival and departure.
Q. Can we check in early? Can we checkout late?
We are sometimes able to allow a complimentary early check in one hour before your standard check in time (or a late checkout one hour after your standard checkout time) but you must ask for written permission the day beforehand. We can never promise either early arrivals or late departures more than 24 hours in advance due to our busy housekeeping schedule and frequent last minute bookings. If you would like permission for more than one extra hour for your rental period it will involve an extra fee. Early arrivals and late departures without permission may incur a $50+ fee.
Q. How Do I Pay?
We accept Visa, MasterCard and Discover. Online booking at various other advertising sites may include a service fee or booking fee. We are happy to save you from paying that service fee if you choose to book directly with SavannahLuxuryRentals.com. Simply submit a reservation request on our website.
If you have already made arrangements with us for a certain reservation then you can pay directly by phone or online using the secure payment portal link.
Payments can be charged to Visa, MasterCard or Discover. The system also allows a secure E-Check payment but be aware that this option can't be instantly verified and there will be a $30 fee for any reversals due to insufficient funds or errors in the account name/number. Due to that we recommend using a credit card which can be instantly verified and does not come with the risk of the fee. You will receive an emailed receipt and a link to your rental agreement when you pay.
Q. What is your cancellation policy?
If you book directly on SavannahLuxuryRentals.com we allow a cancelation with full refund less $100 cancelation fee as long as you cancel with more than 60 days notice for 2+ bedroom units and 30 days notice for 1 bedroom units. However, if you booked on a 3rd party reservation site (see below) then each property may have its own refund policy listed on that site. The cancelation policy is not based on the reason for your canceled trip. We suggest you insure your trip accordingly.
PLEASE NOTE: If you book one of our properties on another website platform such as VRBO or Airbnb, their cancelation fee/policy will be shown clearly when you book and will override Savannah Luxury Rentals policy. Keep in mind when using outside advertiser's (HomeAway or Airbnb) booking platform, their service fee is usually non-refundable and does not go to the owner/manager but rather to the advertising site.
Q. Is there a refundable deposit?
We may include a "refundable security deposit" on your vacation rental booking, primarily if booked through HomeAway. Your receipt will clearly list such a deposit if we charge one. Your rental agreement will outline the terms for return of a deposit, and because we use universal contracts those terms will be listed in the rental agreement even if a refundable deposit was not collected from you. Any charge you see listed as a "fee" is not a refundable deposit. Our cleaning fees are passed on directly to the maid for resetting the property between guests under normal conditions so that is not a refundable item. In many cases we will not charge a refundable deposit and instead will trust you to respect the property and adhere to the rental agreement. The rental agreement and a "checkout procedure" in the house notebook will explain what is expected of guests upon checkout. All equipment/furniture problems or minor accidents (breaking a glass) should be reported during your stay. In the absence of a refundable deposit, failure to leave the property in good order would result in a separate bill after departure for extra cleaning or damage.
Q. Can I change my dates?
Changing dates requires more than 30 days notice for one bedroom units, and more than 60 days notice for 2 bedoom units. Your total will go up by a minimum of $50 when you change dates. Subtracting nights is treated as a cancelation and the $100 cancelation fee will be incurred. Date changes are not allowed with shorter notice, as that can result in your original reservation dates remaining empty.
Q. Can I bring pets?
A. Our properties are strictly no-pets with no exceptions. Arriving with an unauthorized pet will result in loss of your reservation. Any guest found with a pet in a pet-free property will be asked to vacate the premisis and will not receive a refund. A deep cleaning fee of $200 will be charged. There are many pet friendly properties in Savannah but we do not manage any of them. We are happy to give you contact numbers for our friends who offer pet friendly rentals, but do NOT bring a pet that you have not been given written specific permission to bring.
Q. Is there a maximum number of people?
A. There is a maximum number of adults allowed for each property. We make exceptions for the maximum occupancy when small children are part of the party. Please inquire for occupancy permissions for your particular reservation. Never bring more adults than the advertised max occupancy. No parties or events are permitted without special written permission and an extra fee (regular rates are for lodging purposes only). Gatherings with more than the maximum allowed occupancy are strictly forbidden and may result in immediate eviction without a refund.
Q. What if we have a smoker in our party?
Every property we offer is a non-smoking property. Evidence of smoking in the unit will result in a $200 deep cleaning bill. Any outdoor smokers must dispose of their extinguished butts in an outdoor trash receptacle. We may send an extra cleaning bill if you leave butts or full ash trays. No smoking in doorways or out of open windows. Many of our homes are 150 year old wooden structures. Please do not cause a fire hazard at your vacation rental.
Q. Are linens and toiletries provided?
Every property provides linens on the beds and bath towels in the bathroom. Bring your own beach towels if you plan to visit the beach. Unlike a hotel, maid service is not included during your stay but can be requested for an extra charge. We provide bath soap and toilet paper. In the majority of the homes we provide a toilet paper such as Scott brand which is least likely to cause clogs in the historic home toilets. If you prefer a thicker cushioned type of toilet paper feel free to bring your own but keep in mind that most of these homes were built prior to 1900 and a lot of thick toilet paper can cause problems. Never flush other items and do not flush "flushable" wipes instead use the trash can. We provide dish soap. Many of our properties provide hotel size shampoo or a larger shampoo pump but this varies so check the listing or feel free to ask.